A signed agreement outlining the details of the assignment may be required before the commencement of any work, with a confidentiality agreement included.
Payment is to be received no later than 14 days from the invoice date.
If no payment has been received after 14 days, interest will be charged at 5% per week until the funds have cleared.
Payment is to be made by bank transfer.
Payment for monthly retainer packages may be requested in advance at the beginning of each month by bank transfer.
All prices are exclusive of VAT.
All costs incurred relating to your account will be recharged unless otherwise agreed. These include travel, telephone, postage, courier, bank charges etc.
Contracts can be terminated with 30 days written notice by either party.
Any errors found after submission will be corrected free of charge - but the final responsibility remains with the client and Virtuosas will not be liable.
Data is backed up regularly and every effort is made to ensure a reliable service. However, Virtuosas cannot be held responsible for lost information or loss of service.
Standard hours of business are usually Monday to Friday between 0900-1700 hrs GMT - although there is flexibility within this to accommodate business requirements of all clientS.
Virtuosas reserves the right to vary or amend its terms and conditions without prior consent or warning.